My Account
- Click the "Login or Register" link at the top right side of our site.
- Choose “New Customers” section to fill out.
- Enter your email address and create a password.
- Select "Create Account".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
- Click the "Login or Register" link at the top right side of our site.
- Under the “Login” section, there is a “Forgot Password” in password box. Click it.
- That link will send an email to you with your password.
- Click the "Login or Register" link at the top right side of our site.
- Login and edit your account info.
Order Status
- Click the "Login" link at the top right side of our site.
- Login and view your order history and status.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click "Login" to track the status of your order. This means you will be logging in with your email and password access the info.
You will receive an order confirmation via email once the order has finished processing, and a separate confirmation with your tracking number within 24-48 hours of shipment.
Click the "Login" link at the bottom of the homepage to login and track your order. This means you will be logging in with your email and password access the info. Once your order has shipped, a tracking number will be emailed to the address provided upon checkout. If you feel this tracking number has been misplaced or not received, contact customer service to have it resent, or edit your email address, at 1-979-421-9072, and have your order number on hand.
Click the "Login" link at the top of the homepage to track your order. This means you will be logging in with your email and password access the info. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please our contact customer service at 979-421-9072 or contactus@southtexastack.com for assistance.
Click the "Login" link at the top of the homepage to track your order. This means you will be logging in with your email and password access the info. Be sure that all of the items in your order have shipped already. Some items may ship separately. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact the shipment company to dispute the undelivered package, or contact customer service for assistance at 1-979-421-9072 or contactus@soutthexastack.com.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. To check on the status of your backordered item, or a special order, call1-979-421-9072 or email contactus@southtexastack.com.
Please call customer service to address a change of quantity or cancelling an order at 1-979-421-9072. Please note that once an order has begun processing or has shipped, the order is no longer editable.
SHIPPING AND RETURNS
Shipping costs are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We will ship your order shortly after we receive payment.
***Please note that shipments do not go out on Saturday or Sunday.
Shipping Policies:
Shipping is to be prepaid with your order. If items are in stock they will be shipped the same day. P.O. Box addresses are now acceptable. Next Day Air or Second Day Air is available. Next Day and Second Day Air orders must be received by STT before 1:00pm CST Monday-Thursday. Handling charges will be added to oversized shipments. SHIPPING CHARGES ARE NOT REFUNDABLE!
If you are Shipping to a different address other than the Billing address, please note that you MUST use Ground Shipping.
All shipments refused will incur a charge of all shipping costs.
Please Note:
To protect our customers online, any orders that exceeds the amount of $250 dollars, customers that chooses 2nd Day Air/Next Day Air Shipping Method, or customers that are Shipping to a different Billing address, will now be required to be present and provide a signature for their package, in order to protect our customers from fraudulent activity or theft.
Please click the link to see the Shipping Chart.
Click the "Login" link at the top right side of our site.
Login and view your order history and status.
PRICING AND BILLING
Sales tax applies to all orders.
Click the "Login or Register" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service a t1-979-421-9072 or email for further assistance, and have your order number on hand.
If you have not received your invoice or tracking number via email, click the "Login or Register" link at the top right hand side of our site to find orders and print invoices. To have it emailed, please call our customer service at 1-979-421-9072, and have your order number on hand.
Credits usually take 2-3 billing cycles from the time we receive your item(s). Please click here for further return or exchange information.
Your credit card will be charged when your order is placed.
Shipping is automatically calculated during the checkout process, and before submitting your order, prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.
After adding items to your cart, click the "Shopping Cart" link at the top of this site to view your cart. Once in the "Checkout" part of the cart, there will be boxes to fill in the coupon codes you have if they are applicable.
ADDITIONAL SUPPORT
If a certain size does not display under the item, it is out of stock. If very few sizes show, it is likely an item we are no longer carrying regularly, or could be discontinued. If you are interested in checking the availability of special ordering this particular size and having it sent to you, please call 1-979-421-9072 and have the product code on hand.
Please click here for our company contact information.
If you find that you have received the wrong product, please contact customer service within 72 hours of receiving the product, by calling 1-979-421-9072. Or email us, please include order number and images. Be sure to have your order number on hand. If customer service is able to confirm the item you have does not match what is on your order invoice, they will send you the correct item along with a return label for the incorrect items.
