My Account
- Click the "Login or Register" link at the top right side of our site.
- Choose “New Customers” section to fill out.
- Enter your email address and create a password.
- Select "Create Account".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
- Click the "Login or Register" link at the top right side of our site.
- Under the “Returning Customers” section, there is a “Click here to receive it via e-mail” link. Click it.
- That link will send an email to you with your password.
- Click the "Login or Register" link at the top right side of our site.
- Login and edit your account info.
Order Status
Click the "Order Status" link at the bottom of the homepage to check your orders status. This means you will be logging in with your email and password access the info.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Order Status" link at the bottom of the homepage to track the status of your order. This means you will be logging in with your email and password access the info.
You will receive an order confirmation via email once the order has finished processing, and a separate confirmation with your tracking number within 24-48 hours of shipment.
Click the "Order Status" link at the bottom of the homepage to track your order.This means you will be logging in with your email and password access the info.Once your order has shipped, a tracking number will be emailed to the address provided upon checkout. If you feel this tracking number has been misplaced or not received, contact customer service to have it resent, or edit your email address, at1-979-421-9072, and have your order number on hand.
Click the "Order Status" link at the bottom of the homepage to track your order.This means you will be logging in with your email and password access the info.Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Order Status" link at the bottom of the homepage to track your order.This means you will be logging in with your email and password access the info.Be sure that all of the items in your order have shipped already. Some items may ship separately. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact the shipment company to dispute the undelivered package, or contact customer service for assistance at1-979-421-9072.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. To check on the status of your backordered item, or a special order, call1-979-421-9072.
Please call customer service to address a change of quantity or cancelling an order at1-979-421-9072. Please note that once an order has begun processing or has shipped, the order is no longer editable.
SHIPPING AND RETURNS
Shipping costs are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We will ship your order shortly after we receive payment.
***Please note that shipments do not go out on Saturday or Sunday.
Shipping Policies:
Shipping is to be prepaid with your order. If items are in stock they will be shipped the same day. P.O. Box addresses are now acceptable. Next Day Air or Second Day Air is available. Next Day and Second Day Air orders must be received by STT before 1:00pm CST Monday-Thursday. Handling charges will be added to oversized shipments. SHIPPING CHARGES ARE NOT REFUNDABLE!
If you are Shipping to a different address other than the Billing address, please note that you MUST use Ground Shipping.
All shipments refused will incur a charge of all shipping costs.
Please Note:
To protect our customers online, any orders that exceeds the amount of $250 dollars, customers that chooses 2nd Day Air/Next Day Air Shipping Method, or customers that are Shipping to a different Billing address, will now be required to be present and provide a signature for their package, in order to protect our customers from fraudulent activity or theft.
Please click the link to see the Shipping Chart.
PRICING AND BILLING
Sales tax applies to all orders.
Click the "Login or Register" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service at1-979-421-9072 for further assistance, and have your order number on hand.
If you have not received your invoice or tracking number via email, click the "Login or Register" link at the top right hand side of our site to find orders and print invoices. To have it emailed, please call our customer service at1-979-421-9072, and have your order number on hand.
Credits usually take 2-3 billing cycles from the time we receive your item(s). Please click<here>for further return or exchange information.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
BUYER'S GUIDE
To find the best fit for your size, click here.
To look into special ordering a boot that is custom made from the ground up specifically for you, please call our boot specialist to find out more details at 979-421-8800.
LOOKING FOR AN ITEM THAT YOU HAVE SEEN IN THE STORE AND CAN'T FIND IT ONLINE?
Please call 1-979-421-9072.
A few items that you may be looking for your barn that are not on our site include: pine shavings, Sweet PDZ, horse panels, travel panel sets, large horse feeders, saddle racks, saddle pad racks, water troughs, water tanks, feed storage, dura-carts, and roping dummies.
We also have a rather large selection of sunglasses which include Costa Del Mar and Maui Jim. You will also find brands such as Chippewa Boots, Red Wing Boots, Two Bar West, and Levi Strauss & Company. If there is anything you are looking for and cannot find, please do not hesitate to call us at 1-979-421-9072 or email us. We will be more than happy to help you find what you are looking for.
To look up charts describing different the parts of a boot, including toe and heel guides, click here.
To learn about the different parts of a hat, how to measure them, and determine sizing, click here.
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type your keywords into the SEARCH box, such as style number, product code, manufacturer name, or color, size, or other such keywords. If you have any trouble locating a product, feel free to contact customer service for assistance by calling 1-979-421-9072.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance at 1-979-421-9072. Please locate your item's "product code" or "style number" and have it handy when calling.
Shipping is automatically calculated during the checkout process, and before submitting your order, prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.
After adding items to your cart, click the "Shopping Cart" link at the top of this site to view your cart. Once in the "Checkout" part of the cart, there will be boxes to fill in the coupon codes you have if they are applicable.
ADDITIONAL SUPPORT
If a certain size does not display under the item, it is out of stock. If very few sizes show, it is likely an item we are no longer carrying regularly, or could be discontinued. If you are interested in checking the availability of special ordering this particular size and having it sent to you, please call 1-979-421-9072 and have the product code on hand.
Please click here for our company contact information.
If you find that you have received the wrong product, please contact customer service within 72 hours of receiving the product, by calling 1-979-421-9072. Be sure to have your order number on hand. If customer service is able to confirm the item you have does not match what is on your order invoice, they will send you the correct item along with a return label for the incorrect items.
